HOPE Case Management Services

We offer the following Case Management Services.

Shelter Case Management

HOPE’s Housing Navigator’s provides ongoing case management to homeless consumers residing in any of our shelters to obtain and/or maintain financial stability, food, clothing, medical insurance, vocational services, housing, mental health services, physical health services and employment.  Housing Navigators utilize clinical case management assessments to refer and triage to appropriate level of care through HOPE’s number of internal and external programs and work with an individual when completing a treatment plan for achievable goals.

Community Based Case Management 

Community Based Case Management programs provide case management services out in the community with individuals experiencing lower mental illness to severe mental illness.  These services will increase utilization of preventative services, decrease the number of hospitalization and emergency admissions, decrease inappropriate utilization of health care services, identify individuals who are at risk for long lengths of stay, high cost utilization, difficult in placement, and vulnerable for readmission.


Family Case Management   

Family Case Management services are to assist families to permanent housing while improving family resiliency.  Housing Navigators focuses on strengthening the entire family by addressing the cause of homelessness and creating goals with families to permanent housing.  Some of these services include budgeting, housing referrals, employment, obtaining or maintaining financial stability and any medical, substance abuse or behavioral health services.  Along with family case management HOPE also provides services for our keikis (Children) such as collaboration with the department of education, enrichment programs, after school programs and any winter, summer and spring break activities. 

We prioritize shelter on vulnerability and need.

HOPE is a proud member of Community Alliance Partners (CAP), a Continuum of Care made up of over 40 organizations and allies using a Housing First approach to house and provide follow-up services to our houseless neighbors islandwide.

CAP implemented a Coordinated Entry System (CES) in 2017. This ensures that those who need housing the most receive the first available units. A CES is mandated by the US Department of Housing and Urban Development, and it streamlines the processes for assessing and offering homeless programs and housing. The CES also provides information about service needs and gaps to help communities plan their assistance and identify needed resources.


“Without [HOPE Services], we wouldn’t be where we’re at today...I thank them from the bottom of my heart”

Jamie, HOPE client