Case Management Services & Clinical Programs

HOPE currently offers the following Case Management Services and Clinical Programs.

Case Management

Shelter Case Management

HOPE’s Housing Navigator’s provides ongoing case management to homeless consumers residing in any of our shelters to obtain and/or maintain financial stability, food, clothing, medical insurance, vocational services, housing, mental health services, physical health services and employment.  Housing Navigators utilize clinical case management assessments to refer and triage to appropriate level of care through HOPE’s number of internal and external programs and work with an individual when completing a treatment plan for achievable goals.

Community Based Case Management 

Community Based Case Management programs provide case management services out in the community with individuals experiencing lower mental illness to severe mental illness.  These services will increase utilization of preventative services, decrease the number of hospitalization and emergency admissions, decrease inappropriate utilization of health care services, identify individuals who are at risk for long lengths of stay, high cost utilization, difficult in placement, and vulnerable for readmission.

Family Case Management   

Family Case Management services are to assist families to permanent housing while improving family resiliency.  Housing Navigators focuses on strengthening the entire family by addressing the cause of homelessness and creating goals with families to permanent housing.  Some of these services include budgeting, housing referrals, employment, obtaining or maintaining financial stability and any medical, substance abuse or behavioral health services.  Along with family case management HOPE also provides services for our keikis (Children) such as collaboration with the department of education, enrichment programs, after school programs and any winter, summer and spring break activities. 

Clinical Programs

Alcohol & Drug Abuse Division (ADAD)

The objective of the ADAD program is to provide comprehensive substance abuse focused case management services to adults experiencing homelessness who also have a primary substance use disorder. These services increase access to substance abuse treatment and recovery support services. HOPE also provides bed stabilization for houseless people wanting to detox from substances.

Lower Mental Illness (LMI)

Providing support and connection to resources for persons experiencing homelessness who are not impacted by serious mental illness or substance abuse. Many who don’t meet criteria for case management from other programs often qualify for LMI support.

Housing First Program

Housing First is a homeless assistance approach that prioritizes permanent housing to people experiencing homelessness, thus ending their homelessness and serving as a platform from which they can pursue goals and improve their quality of life.

Medical Provider and Registered Nurse

We provide psychiatric and low level acute medical services to houseless people experiencing psychiatric or medical issues. Our Registered Nurse provides case management, wound care and medication management.

Community Integrated Services (CIS)

Medicaid supportive services, can be paired with affordable housing as a cost-effective way to engage people experiencing homelessness, help reduce homelessness, and increase housing stability. CIS seeks to engage members in self-care and personal management by establishing a personalized housing support plan that is holistic and reflective of member’s preferences and goals. CIS assists eligible Quest Integration (QI) members in fully integrating into our community, and in achieving improved health outcomes and life satisfaction.


“Without [HOPE Services], we wouldn’t be where we’re at today...I thank them from the bottom of my heart”

Jamie, HOPE client